Terms and Conditions

Prices

All prices include VAT. Prices are shown in Danish kroner on abelstedt.dk, in Swedish kronor on abelstedt.se and in euros on abelstedt.com. The price you see at checkout is the price you pay.

For deliveries to countries outside the EU, customs duties and local taxes may be charged by the authorities in the destination country. These are paid by the recipient.

Payment

We accept the following payment methods:

Cards: Visa, Mastercard, Maestro and American Express
Apple Pay, Google Pay and Shop Pay
MobilePay (Denmark)
Klarna
PayPal

The payment methods available to you depend on your country and are shown at checkout. We do not charge card fees.

When you pay by card, Apple Pay, Google Pay or MobilePay, the amount is reserved on your account when you place your order and is only charged when your order is shipped. For pre-orders and personalised jewellery, e.g. with engraving, the amount may be charged when you place your order.

If you pay with Klarna or PayPal, Klarna's and PayPal's own terms also apply.

All payments are made via a secure, encrypted connection. We never see or store your card details.

Delivery

We ship to most countries. Delivery options and prices are shown at checkout once you have entered your address.

Denmark: Free delivery to a parcel shop. Home delivery costs DKK 59. Expected delivery time is 1–3 business days.
Sweden: Free delivery to a parcel shop. Home delivery for a fee.
Other countries: Free delivery to a parcel shop. Home delivery for a fee.

We pack and ship your order the same day or the following business day. If a piece is on backorder, this is shown on the product page and in the cart, and it ships within 5 days.

All jewellery is delivered gift-wrapped in a gift box.

Right of withdrawal and returns

By law you have a 14-day right of withdrawal. At Abelstedt we extend this to 30 days from the day you receive your order.

If you wish to cancel your purchase, you must notify us clearly within the 30 days, e.g. via our return form at the bottom of our website or by email to contact@abelstedt.com.

You must return the item no later than 14 days after notifying us. You pay for the return shipping and bear the risk for the item until we have received it. We recommend using a tracked and insured shipping method. You can buy a return label via our returns page.

Exception: The right of withdrawal does not apply to jewellery made to your specifications or clearly personalised, e.g. engraved jewellery.

Condition of the item

You may examine and try on the item in the same way as you would in a physical shop, but you may not actually use it. If the item has been used or damaged, we may deduct the loss in value from the amount refunded to you. Please return the item in its original packaging.

Refunds

If you cancel your purchase, we will refund the purchase amount including standard delivery no later than 14 days after receiving your notice. If you chose a more expensive delivery method than our cheapest standard delivery, the extra cost is not refunded. If you return only part of an order, delivery costs are not refunded.

We may withhold the refund until we have received the item or you have provided proof that it has been sent back. The money is refunded to the payment method you used for the purchase, unless otherwise agreed.

Size exchange

If the size isn't right, you can easily exchange it for another size within 30 days via our return form at the bottom of our website. The jewellery must be unused. Engraved jewellery cannot be exchanged.

Complaints

As a consumer, you have a 24-month right to complain about defects under the Danish Sale of Goods Act. This covers faults and defects present when you received the item. It does not cover normal wear, accidental damage or incorrect use.

You must complain within a reasonable time after discovering the defect. A complaint made within 2 months is always considered timely. Contact us at contact@abelstedt.com with your order number and preferably a photo of the defect.

If the complaint is justified, we will repair or replace the jewellery. If this is not possible, you will get your money back. We cover reasonable shipping costs for a justified complaint.

Lifetime warranty

All Abelstedt jewellery is covered by our lifetime warranty. The warranty applies in addition to your statutory right to complain and does not limit your rights as a consumer.

What does the warranty cover?

The warranty covers manufacturing and material defects not caused by wear, accidents or incorrect use, e.g. defects in a setting, clasp or soldering. If the defect is covered, we will repair the jewellery or replace it with an equivalent piece. This is free of charge, and we pay the shipping both ways.

What is not covered?

Normal wear, e.g. scratches, a matte surface or worn gold plating
Damage caused by accidents, knocks, loss or incorrect use
Jewellery that has been altered or repaired by anyone other than Abelstedt
Jewellery that has already been replaced or repaired under the warranty. Before we send out a new or repaired piece, we carefully quality-check the settings and every detail

Wear and re-plating

Gold plating naturally wears over time, especially on rings worn every day. If your jewellery is worn, we offer repair or re-plating at a favourable price. You will always be told the price before we begin. For wear or incorrect use, you pay the shipping yourself.

How to use the warranty

Email contact@abelstedt.com or create a claim via our returns portal.
Provide your order number or attach your receipt, and preferably send photos of the jewellery.
We will assess your case and get back to you with a solution. If the defect is covered by the warranty, we will send you a free return label.

The warranty applies both to you who bought the jewellery and to anyone who received it as a gift, as long as the order number or receipt can be provided.

Take good care of your jewellery

Remove your jewellery during sports, swimming, cleaning and heavy physical work. Avoid contact with perfume, creams, chlorine and salt water, and store your jewellery dry, ideally in the box it came in. That way it stays beautiful for as long as possible.

Gift cards

An Abelstedt gift card can be used at checkout in our webshop. If the gift card does not cover the full amount, you can pay the rest with one of our payment methods. The gift card is valid for 2 years from the date of purchase and cannot be exchanged for cash.

Personal data

When you shop with us, we process your personal data in accordance with our privacy policy.

After your purchase, we may send you an email inviting you to review your order. You can always opt out of these invitations.

Complaints and disputes

If you are not satisfied with your purchase, please contact us first and we will find a solution together.

If we cannot agree, you can file a complaint with the Danish Board of Consumer Complaints (Nævnenes Hus, Center for Klageløsning, Toldboden 2, 8800 Viborg, Denmark) via naevneneshus.dk. If you live in another EU country, you can also contact the European Consumer Centre in your own country.

These terms and conditions were last updated on 7 October 2026.

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